Conflict resolution |
| NEW! Unresolved conflict costs up to 30% in lost productivity - plus other "nasties". Measure, track and leverage your organisation's ability to manage conflict with the Glenn Index™. |
Pursuing workplace conflict resolution is worth the effort
Why conflict occurs and how to gain workplace conflict resolution. Definitions; conflict theory; strategy and further reading.
The Conflict Report: how Business Leaders manage conflict
in the workplace
19 Business Leaders to share insights in The Conflict Report - types of conflict, how to resolve conflict, why tactics fail, and the disadvantages and benefits of conflict. Plus, read our free Executive Summary.
Fear of conflict is bad for business
Fear of conflict works against your company's best interests; examines the behaviours of aggressive Bully Boys and conflict-avoiding Scaredy Cats.
Employee conflict and facilitation are like golf...
Ever noticed that employee conflict is like being stuck in a golf bunker - skilful facilitation is your best shot at getting out cleanly.
The best productivity improvement is to resolve conflict
Recent research shows that unresolved conflict reduces productivity by up to 30%. Our forte is resolving conflict within organisations.
2-Minute Negotiation Exercises
Quick, challenging real-life scenarios (eg noisy neighbours, workplace absenteeism and negotiating a salary increase) to test your thinking. There are 10 Exercises in the full program - try the first one, free.
Simple 5 Point Method to get what you want
The 5 Point Method is a simple, practical negotiation process. Read how Frank and Denise overcome existing tensions to get what they want.
The Purpose of Business Negotiation
A comprehensive range of business negotiation skills - links to definitions, process, perspectives, behaviour management, business case studies and negotiation exercises.
8 Negotiation Skills for Success
Our full range of negotiation skills features conflict resolution services, negotiation exercises, training, conference sessions, eBooks, coaching and CD packs, all designed to help you succeed.
Powerful Business Negotiation Seminars
Practical, interactive negotiation seminars for business professionals. Describes all the course content including Synonym and Antonym Thinking®, and your Negotiator, James Glenn.
How to negotiate... with PIGS!
Watch the 3 Little Pigs outwit the Big Bad Wolf to resolve the 5 biggest mistakes in business negotiations. See a short video clip or book James's high-energy infotainment show for your company's next conference.
Wealth of Business Case Studies
Popular and obscure business case studies - conflict within a family business, The Garden of Eden (plus Gen Y version), the Vietnam War...
Take our word... real testimonials and quotes
Genuine testimonials of what others say about our work.
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