The Angry Man
2 Minute Negotiation Exercise

"What are you looking at?!"

Surprised, I turned to see an angry man in his early 30's behind me. Dressed in black martial arts gear, a beanie pulled low across his menacing face, he was full of fury. Suddenly he launched himself out of his seat shouting,

                   "DO YOU WANT A KICK IN THE F**KING HEAD?!!!"

I had caught a tram along Chapel Street, gazing out the window at Melbourne's busy food-and-fashion strip... And now this - a dangerous man with an anger problem. Jolted alert, I knew fear. What if he attacks me? Will I be able to defend myself? A million thoughts... Focus! I need to think smarter - how will I manage this guy?

What would you say and do to protect yourself from his anger?

Click on The Angry Man, #2 of 10 x 2 Minute Negotiation Exercises.
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